Login Problems

Please be sure that you are entering your username and password exactly as it is provided (it is case sensitive).

If you have logged in successfully before, please be sure that you have not asked Windows to remember your password (you have done this if asterisk appear in the password box before you enter any characters). Be sure that the password box is empty of asterisks before you type your password in. If you are still having problems, please give our customer service a call, 800-942-4278, and we’ll assist you.

If you forgot your password click here and we will email you a temporary password.

You can change your password once you login to the Member Area. This function can be found under the Edit Account heading on the left side of your screen.

If you are still having problems, then please give our customer service a call 800-942-4278 and we’ll assist you.

Remember Me

This is a feature we offer to our members as a convenience. If you check this box when you login, your computer will remember you and you won’t have to re-enter your Username and password when you come back to our site provided you do not Logout. If you want the Remember Me function to work, you have to close your browser by clicking the X at the top right of you computer screen. There are some situations, however, in which you may not wish to use this feature.

How do you determine whether to use the Remember Me feature?

Please ask yourself the following questions:

  • Do you share your computer with co-workers, roommates, or others?
  • Is your computer in an open environment, such as a library or staff lounge?

If you answered “yes” to any of these questions, it is probably wise to not check the Remember Me box when you login. Using the Remember Me feature under any of these conditions may create risks to your account security. It is also best to be sure to Logout before you walk away from the computer.

How does my computer remember that I am logged-in? uses a feature of your web browser called cookies. A cookie is a small piece of information that is stored on your computer. It is used to help a Web site identify certain information about your visit to that site. Cookies usually stay on your computer until they expire, or are deleted. When you Logout, the cookie you used to sign in expires, and can’t be used anymore to access your account.

Viewing Newsletter

To view, download or print the Chartist Stock or Mutual Fund Newsletters, you need Adobe Acrobat Reader installed on your computer. If you have it installed, but still cannot download, it’s possible that it was corrupted in some way and is not opening up in your browser. The simplest solution is to download it again.

Click pdf to go to the Adobe download page.
If you are still having problems, please contact us or call 800-942-4278 and we’ll assist you.

Current Mail Subscribers

If you are a current subscriber via U.S. Mail and would like to switch to an online subscription, click here and complete and submit the form.

Protecting Your Information

When you subscribe to our service the information you provide — including your credit card information — is secured using Secure Sockets Layer (SSL) encryption technology. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites.